How to set up your mail in Microsoft Outlook
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Follow the steps below to set up your Digital Vocano-hosted email address in Microsoft Outlook 2016 / 365.
Open account settings in Outlook Open Outlook. At the top of your window, click on ‘File’.
Select ‘Add Account’.
Enter your mail details A Welcome to outlook box will appear, enter your email address. Select ‘Advanced options’, then select ‘Let me set up my account manually’. Click ‘Connect’.
Choose an account type – IMAP or POP. We suggest you select IMAP.
IMAP or POP? Find out more on The difference between POP, IMAP & SMTP and which one to use in this article with detailed explainations on each.
Enter the mailbox password. Click ‘Connect’.
Enter your Server Settings if they have not already been detected automatically: Incoming mail server settings: Server: Enter mail. (dot) before your domain name. eg: mail.yourdomain.com
Port: 993 (or 995 for POP)
Encryption method: SSL
Require logon using Secure Password Authentication (SPA) is unticked.
Outgoing mail server settings (SMTP): Server: Enter mail. (dot) before your domain name. eg: mail.yourdomain.com
Port: 465
Encryption method: SSL
Require logon using Secure Password Authentication (SPA) is unticked.
Click ‘Connect’. Enter the password and tick save this password then Click ‘OK’. Server ports: IMAP uses port 993 with SSL secure encryption and port 143 for non SSL encryption. POP uses port 995 with SSL secure encryption and port 110 for non SSL encryption. SMTP uses port 465 with SSL secure encryption and port 587 or 25 for non SSL encryption. For more on Digital Vocano Internet Services settings, visit our Configuration Settings web page.
Tip. Older versions of Outlook work better with NONE SSL while Office 365 works better with SSL.
Account Setup is complete. Click ‘Done’.
How to find the Digital Vocano server name:
If you are unable to set up your mail using ‘mail.yourdomainname.co.za’, please use the server name found in ClientZone.
Log in to ClientZone. Select the ‘Services’ tab. Select the package name. Under the ‘servicet Overview’ section , you will see the ‘Digital Vocano’ name. Digital Vocano server name example: envoy.aserv.co.za
